Shipping & Return Policy

Shipping Policy

PROCESSING TIME
Personalization process requires 3 - 7 business days. Your piece will be handcrafted with love.

SHIPPING OPTIONS
Domestic - Various USPS services
International - USPS international service (We ship worldwide)

CUSTOMS
Products delivered to destinations outside the USA may be subject to taxes, fees, levies or other charges as a result of local legislation or customs formalities. We advise that you check the applicable import charges in any non-USA country before ordering products to be delivered there.

 

Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

**Personalized product is non-returnable as this is custom made for you. Please be sure to spend some time designing your product and proofreading any text! Sweet Barcode is not responsible for typographic errors or for colors not matching your computer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@sweetbarcode.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@sweetbarcode.com and send your item to: 1431 Greenway Drive, Suite 800, Irving, Texas 75038 USA.

Shipping
To return your product, you should mail your product to:
Sweet Barcode
1431 Greenway Drive, Suite 800, Irving, Texas 75038 USA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.